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Oracle Commerce Cloud - B2B Order Split

  • 1.  Oracle Commerce Cloud - B2B Order Split

    Posted 24 days ago

    On behalf of a customer I would like to discuss the following topic:


    There is something going on with our project that I would like to share with the community and check if someone has faced something similar and hear from people more experienced then us which ways we could follow.

    Our store has two kind of products: "basics" and "news". Following internal comercial strategies, these products have diferent comercial conditions (delivery date, minimum order value) reason why our ERP create one order for each kind of product. On the front, they can be bought together, but there are some verifications we need to proceed before the order be placed and the user need to select two shipping methods and make two payments.. resuming, we need to have two orders on OCC aswell, so we can use the verification schema already implemented to check these 2 orders.

    The problem is that we have no clue how to split one shopping cart in two orders before the checkout process. We could customize some widget to split the products in 2 orders using some product property and apply all the verifications on each order, but it will be really expensive and we will have a problem with site performance, as a B2B we have really big orders.

    Has somebody ever seen something like this? Maybe someone has experienced something like and can share the lessons learned.

    Thanks in advance for your help.



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    Heiko Mock
    Voquz IT Solutions
    Ismaning
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  • 2.  RE: Oracle Commerce Cloud - B2B Order Split

    Posted 24 days ago

    Here some additional information form the customer:

    "We need to split the order in all the order process (webpage, cart, checkout and placing order - I need to orders as a result of one order process)."



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    Heiko Mock
    Voquz IT Solutions
    Ismaning
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  • 3.  RE: Oracle Commerce Cloud - B2B Order Split

    Posted 15 days ago

    I would love the B2B split order capability at cart and all the way through checkout for Carolina Biological. It would create a much improved customer experience. We have 2 situations where this would be helpful.
    1. Right now, we have district level people or school level admin. people that do the ordering for multiple areas on the same campus or different campus locations. Right now they place one order after another in succession, rather than placing one order, becuase they need multiple shipping destinations and separate orders for each department. 

    2. We also have restricted items,required shipping dates for certain kinds of living materials, and seasonal items. It would be great to split those items into separate orders for tracking purposes for the person doing the ordering of behalf of the end users. Often they get notificaiton of the items that ship immediately, and they communcate to the end users. When they get future commmunication about the same order shipping the items that were "future/special"  at the time of the order, it is often missed or deleted from inbox as they remember it already shipped. The end users are of course not happy with Carolina. We are seen as falling down on the job. 

    I would hope value would be seen for including in on Prem and Cloud.



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    Elaine Shelton
    eCommerce Site Manager
    Carolina Biological Supply Company
    Burlington NC
    eCommerce Site ManagereCommerce Site Manager
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  • 4.  RE: Oracle Commerce Cloud - B2B Order Split

    Posted 19 days ago
    This dialog could be expanded to both B2B and B2C to also enable a "split" order allowing the customer to ship a portion and also pick up a portion in the store (i.e. BOPIS). Expanding the list of use cases could be helpful in further influencing Oracle to introduce the capability sooner.

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    Jesse Amerson
    Ulta Beauty
    Bolingbrook IL
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  • 5.  RE: Oracle Commerce Cloud - B2B Order Split

    Posted 17 days ago
    I agree. If others have the same requirement, we could maybe address this to Oracle Product Management.

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    Heiko Mock
    Voquz IT Solutions
    Ismaning
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  • 6.  RE: Oracle Commerce Cloud - B2B Order Split

    Posted 17 days ago
    I went through a lot of this solution design when we rebuilt the agent cosole in React; we tried to extend it to do some light order management work.  The thing we discovered is that OCC is meant to be a transactional order taking CX platform, not an order management platform.  Your use case about having a split shipment can be executed today.  Since OCC does allow for multiple shipping addresses, when the customer made the request to ship to store we made a call to an external system (via middleware or SSE) to check inventory, and then hold the address.  In checkout, we prepopulated the shipping address for the BOPIS, and then allowed the customer to enter the address for the items to be shipped.

    Then, after the remorse period, we updated the commerce item and shipping group states via API once the warehouse told us the item was ready to ship; we did the same once the store sent the trigger for the item had been picked.

    Here is the issue we ran into though; you can't actually execute a return within OCC (leveraging OOB) until all items have been marked as shipped - so if someone wanted to do a return of shipped item before they picked up the BOPIS, you couldn't reflect that in the storefront.  All my clients manage my orders in a true OMS, so this wasn't a big issue, but for a small time the correct status wasn't reflected on the storefront.

    This was about a year ago, so things may have changed since.

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    Rohit Garewal
    Object Edge
    Walnut Creek CA
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  • 7.  RE: Oracle Commerce Cloud - B2B Order Split

    Posted 17 days ago
    Hi Heiko, I'm not quite understanding why you need two different orders? Do these verifications need to be done before the order is sent downstream or before?

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    Rohit Garewal
    Object Edge
    Walnut Creek CA
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